Refund & Return Policy

Effective Date: 1 July , 2025

1. Overview

KhuntiBazaar connects buyers with local stores and facilitates purchases and deliveries. Please note: All refund and return requests must be directed to the individual store from which you made the purchase. KhuntiBazaar is not responsible for processing or handling refunds or returns.

2. Eligibility for Returns & Refunds

Each store sets its own refund and return policy. Before placing an order, review the store’s policy on:

• Accepted reasons for returns (e.g., defective, damaged, incorrect items).
• Timeframe for return requests (e.g., within 24‑48 hours).
• Condition requirements (sealed, unused).
• Any restocking or return shipping fees.

Policies are displayed on each store’s listing or product page.

3. Initiating a Return or Refund

1. Contact the store directly—via in-app messaging, email, or phone—as soon as a problem is suspected.
2. Provide key details: order number, product name, reason (e.g., “item damaged during delivery”).
3. Follow the store’s process, whether dropping off, scheduling a pickup, or shipping back the item.

Return shipping charges are usually borne by the customer unless the store states otherwise.

4. Refund Process

• Refunds are issued by the store using the original payment method.
• Processing times (typically 5–10 business days) depend on the store’s banking or payment processor.
• KhuntiBazaar does not process or control refund timelines or amounts.

5. Non-Returnable Items

Some products may be non-returnable; these are clearly marked by the store (e.g., perishable goods, intimate items, or items sold “as is”). Buyers must agree to store-specific no-return terms at checkout.

6. Order Disputes & Claims

• If you receive incorrect or damaged items, report the issue to the store within their specified timeframe.
• The store will evaluate and propose a remedy (e.g., reship, replace, refund).
• KhuntiBazaar can help facilitate contact but is not responsible for resolving disputes or enforcing store decisions.

7. Chargebacks

If your refund is delayed or denied by the store and you believe it violates your consumer rights, you may need to contact your bank or payment provider to initiate a chargeback. KhuntiBazaar is not involved in this process.

8. Store Accountability

Each store is solely responsible for:

• Handling return logistics.
• Verification and approval of refund requests.
• Communicating directly with buyers.
• Adherence to local consumer-protection regulations.

KuntiBazaar provides platform access only and is not liable for the store’s conduct, policies, or service quality.

9. KhuntiBazaar’s Role

• Facilitator only: connecting buyers and stores, and routing payments securely.
• Does not receive returns or manage refunds.
• May provide guidance or liaison support when requested—but will not override store decisions.

10. Important Disclaimers

• All refunds, returns, and after-sales support are managed directly by the store.
• KhuntiBazaar disclaims liability for store non-compliance, missed return windows, or unsatisfactory resolutions.
• We strongly encourage buyers to thoroughly review each store’s individual policy before placing orders.

11. Customer Support

For assistance in contacting a store or understanding their policy, you can reach out via:

• Email: & Phone/WhatsApp: +91‑7320865320
• Live Chat: Available during support hours on the website

✅ Quick Tips

Keep order numbers and communication records.

Always check the store’s refund/return policy before ordering.

Immediately inspect items upon delivery.

Report any issue to the store without delay.